Refund policy

Returns

Unopened products may be returned within 14 days of delivery. To be eligible, the product must be unused, in its original packaging and with any seal intact.

For hygiene reasons, fragrances that have been opened or used cannot be returned, unless the product is faulty or damaged.

Damaged, faulty or incorrect items

If your order arrives damaged or faulty, or you receive an incorrect item, please contact us within 48 hours of delivery with your order number and photographs of the item and its packaging. We will arrange a replacement or a full refund, including any delivery costs.

How to return

Please contact us through our Contact page with your order number before sending any item back. We will confirm whether your return is eligible and share the return instructions. Items sent back without prior confirmation may not be accepted.

Return delivery costs are the responsibility of the customer, unless the item is damaged, faulty or incorrect.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7–14 business days. Refunds for orders paid with a buy-now-pay-later provider are processed in line with that provider's terms.